FREQUENTLY ASKED QUESTIONS
How do I place an order? Do you require a deposit?
To place an order please select the contact tab to submit your order request, you can also call or visit our cookie boutique located in Downtown Suffern NY. All shipped cookies require the full payment amount. Local orders require a 50 % deposit to secure date and availability, your order is NOT confirmed until deposit is received. Deposits are non-refundable and final payments for local orders MUST be paid in full one week before pick up date. Please note there is a 24 hour payment policy before cancellation. All custom cookies are final there are NO REFUNDS.
Why are custom cookies more expensive ?
Custom cookies are expensive because every detail is made by hand and is a very labor intensive process.
They are not mass produced, and there are many steps to creating them. The average cookie set can take hours to create from start to finish which includes: (making fresh dough for every order, cutting and baking the cookies, mixing icing colors, decorating, and packaging). Put all of this together and you have a beautifully decorated set of cookies customized just for YOU!
How much are your cookies?
Please refer to the pricing and shipping tab for more information or email us for a more detailed quote.
How much notice do I need to give for ordering cookies?
For custom cookies it is best to place your order as early as possible. I typically book orders 4-6 weeks in advance. If you have any questions regarding availability please select the contact tab and I will answer any questions you may have. I do need a minimum of two weeks notice
for custom cookie orders.
What is available from your online store?
Holiday cookies sets and a variety of other cookie specials will be available through the online store. There will be a limit set for the amount cookie sets available through the online store.
How do you cookies come packaged?
To ensure freshness, all cookies are individually wrapped in heat sealed in cellophane bags. Cookies can also be individually bagged and tied with a ribbon for an additional $6 per dozen. If you'd like to add ribbon please request it at the time of placing your order.
How long do decorated cookies last?
Decorated cookies last up to 1-2 weeks in heat sealed bags, and up to 1 month in the freezer.
Can you provide nut-free or gluten free cookie options?
Unfortunately I cannot at this time.
What flavor are your cookies?
My sugar cookies are a delicious classic vanilla flavor, with a vanilla royal icing. We do offer a variety of sugar cookie flavors such as :
Vanilla Almond (made with a nut-free almond emulsion)
An additional fee per dozen may apply. Please specify at time of order if you are interested in an alternate flavor - otherwise all cookies will be
Do you ship?
Yes we do ship via USPS priority mail 1-3 business days depending on location. Currently we only ship within the United States and we do not offer international shipping.
Do you accept walk-ins?
We are a cookie boutique located in Downtown Suffern NY. We welcome walk-ins as well as custom orders for every occasion. Deliveries are not available at this time.