Frequently Asked Questions
How do I place an order? Do you require a deposit?
To place an order please select the contact tab to submit your order request, you can also call or visit our cookie boutique located in Downtown Suffern NY. All shipped cookies require the full payment amount. Local orders require a 50 percent deposit to secure date and availability, your order is NOT confirmed or added to our calendar until deposit or full payment has been is received. We will charge a $5.00 convenience fee to the total order amount when a partial payment or deposit has been made.
Why are custom cookies more expensive ?
How much are your cookies?
Please refer to the pricing and shipping tab for more information or email us for a more detailed quote.
How much notice do I need to give for ordering cookies?
What is available from your online store?
Holiday cookies sets and a variety of other cookie specials will be available through the online store. There will be a limit set for the amount cookie sets available through the online store.
How do you cookies come packaged?
To ensure freshness, all cookies are individually wrapped in heat sealed in cellophane bags. Cookies can also be individually bagged and tied with a ribbon for an additional $6 per dozen. If you'd like to add ribbon please request it at the time of placing your order.
How long do decorated cookies last?
Decorated cookies last up to 1-2 weeks in heat sealed bags, and up to 1 month in the freezer.
Can you provide nut-free or gluten free cookie options?
Unfortunately I cannot at this time.
What flavor are your cookies?
Vanilla Almond (made with a nut-free almond emulsion)
Do you ship?
Yes we ship Nationwide via USPS priority mail 1-3 business days depending on location. We do not offer international shipping at this time.
Do you accept walk-ins?
We are a cookie boutique located in Downtown Suffern NY. We welcome walk-ins as well as custom orders for every occasion. Deliveries are not available at this time.